Refund & Cancellation Policy
Last Updated: July 23rd 2026
At Winn Horses, we strive to provide exceptional experiences and services. We value your business and want to ensure your satisfaction. Please read our refund and cancellation policy carefully before making a deposit or payment.
1. Deposits and Payments
When you make a deposit or payment to reserve a spot, service, or product with Winn Horses, the funds secure your reservation and allow us to plan, allocate resources, and make necessary arrangements in advance.
2. Refund Policy
General Refunds: We offer refunds for cancellations made at least 30 days prior to your scheduled event or service date. Refunds requested within 30 days of the scheduled date are subject to a 50% cancellation fee, with the remaining balance refunded. Cancellations made fewer than 7 days before your scheduled event or service may not be refunded.
Emergency or Extenuating Circumstances: If you experience a verified emergency or qualifying extenuating circumstance (such as illness, injury, or family emergency), we will consider refund requests on a case-by-case basis, even if outside the standard refund window. We will review your specific situation and notify you of our decision within 7 business days of receiving your request.
3. Refund Processing
- Approved refunds are processed within 10 business days from the date of approval
- Refunds are credited to the original payment method
- Processing time to receive your refund depends on your financial institution (typically 3-5 additional business days)
4. Cancellation & Transfers
If you are unable to attend or participate, please contact us immediately. We may allow you to:
- Transfer your deposit to a future date, event, or participant, subject to availability and approval
- Cancel your reservation in accordance with the refund terms outlined above
Transfers are subject to the same policies as cancellations and must be requested at least 14 days in advance when possible.
5. How to Request a Refund or Cancellation
To request a refund, cancellation, or transfer, contact us as soon as possible:
Winn Horses LLC
7450 Hopkins Creek Rd
St George, KS 66535
winnhorsesllc@gmail.com
Please include:
- Your name and order/reservation number
- The date of your scheduled service or event
- Your reason for cancellation or refund request
- Any supporting documentation (if applicable)
We will respond to your request within 7 business days and process your refund within the timeframe outlined above if approved.
Questions?
If you have any questions about this policy or believe you qualify for consideration under our emergency clause, please don't hesitate to contact us.
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7450 Hopkins Creek Rd, St George, KS 66535 | support@winnhorses.org
Disclaimer: Winn Horses LLC provides horsemanship training, courses, in-person events, community access, tools, resources, horses, grassfed beef, and related products and services. We make no guarantees of specific results, performance outcomes, or financial gains. Results depend on individual effort, experience level, existing skills, horse temperament, environmental factors, and proper implementation of our training methods. Testimonials represent real experiences of individual clients but are not typical and should not be interpreted as promises or guarantees of your results.
Affiliate Disclosure: We may earn commissions when we recommend or refer you to third-party products, services, and tools. These recommendations are based on products and services we genuinely use and believe provide value to our community. Affiliate relationships never result in additional costs to you—you pay the same price whether you purchase through our referral link or directly. We are not affiliated with, endorsed by, or responsible for the performance, policies, or functionality of third-party platforms or vendors.
Testimonials: Client testimonials reflect individual results and experiences. Your specific results may vary based on your unique circumstances, commitment level, and application of our training principles.